Support

Email hello@brinkhour.com. Please leave private scripts, take audio, QR codes, and local IP addresses out of the message. There is no guaranteed response time.

Takes will not record

Allow Prompter under Microphone in System Settings → Privacy & Security. For um counts or Follow Voice, allow Speech Recognition too. Quit and reopen Prompter after changing permissions.

A take will not play back

Open the Takes column and choose the take. If the reel is empty, the last session may have been cleared. Audio lives in Prompter’s Application Support folder on this Mac.

The teleprompter is on the wrong screen

Use Studio, Notch, or Full in the header. In Settings → Display, choose Follow Mouse to move between displays, or Fixed Display to keep the teleprompter on one screen.

Remote or Director Mode will not connect

Put both devices on the same trusted network, enable the mode in Settings → Advanced, and open the address Prompter shows. If prompted, allow incoming connections in the macOS firewall.

PowerPoint notes do not import

Use a .pptx file that contains presenter notes. For Keynote or Google Slides, export to PowerPoint first, then import that file.

The teleprompter appears in a recording

Turn on Hide from Screen Sharing in Settings before recording. Make a short test; capture apps and external hardware do not all behave the same way.

What to include

macOS version, Prompter version, Mac model, overlay mode, steps to reproduce, and what you expected.

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